Hello everyone, I must say that first visit to this hotel was a dissapointment. It took almost 30 minutes to check in. I understand that your stay must be guaranteed by a credit card.... We wanted to pay cash. Not possible, so I payed by card. During our stay the hotel tried to withdraw quite big amounts from my card repeatedly to guarantee my stay ass we prolonged it for couple nights. As I had the internet payments blocked, they fortunatelly did not come through. But they were considerable amounts such as 31.000,-Kč, then 20.000,-Kč. I do not understand why the hotel did not contact me instead of trying to run the payments repeatedly. I had to find this out through my bank info line. Not mentioning that the initial amount has been withdrawn twice, for which the hotel later apologized. Also we were promised river view. Only in the morning we found out that we are oriented towards some buildings. There were some other things wrong with our room as well (not fuctioning switch in the bathroom for volume control of TV, strong draft though the front door, broken window)….so I thought that Hilton would not have a problem admitting their mistake and let us some compensation. But they had to check everything and did not admit anything. On the internet they showed very nice rooms, but reality was different. We learned that half the hotel was renovated and they were still using the old rooms. What I was also quite upset about was that next time we went, we were through Hilton Honours promised a large studio, instead they put us in the same room as we experienced last time. The receptionist did not know the conditions of the Hilton Honours Club and I found it very unprofessional to tell us that we had to pay another night when we told her at 8:00 am that we want to check out (as the Hilton club promises, you can check out any time).
What I must admit is that the executive floor is quite interesting. But the receptionists are mostly in traing, it takes long to check in…. The entree of the hotel is beautiful, good shops, reaturants, interesting architecture. Breakfast was great.
But over all for the value and money there are much better hotels. With our next stay the check in went faster but then my room card did not work and I had to go back to the reception…. What I am especially dissapointed about is the standard of the rooms…..